The total return should have been $41.58 and the items they claimed i returned only totaled $27.72 - I replied informing them of the correct items, including the product numbers and pricing for the items and asked to please re check the items they received from me.
I received an email on 24th of December informing me that my return was successful however the two items they had listed where not the items i had returned, and equaled a far less amount. I received the items a few weeks after that order was made, unfortuently two of the items did not fit so i sent them back to there Australian Address The next day. I ordered a few different items from Urban Outfitters on the 1st of December 2014 - Order # Y114845414. I have not received another response from Urban Outfitters at this time.Ĭan't believe that they do not stand behind their product quality, nor do they offer any kind of decent customer service for sending out two completely faulty products, then expect the customer to pay for both products. I responded to that email and let them know that I will have the charges reversed if they charge my credit card without my authorization, and that I would be contacting the Better Business Bureau. If you refuse to mail the two Assembly Home Multi-Function Wall Shelfs you have at this time back to us you will not only not be able to receive a refund, you will also be charged for the replacement that was sent out as well." As they had stated in their previous email to me that I did not have to send back the first faulty shelf I received, I had not sent it back and did not expect to be charged for both shelves. We agreed to reship the Assembly Home Multi-Function Wall Shelf, in exchange for your mailed return of the damaged one. I then received a response, part of which I have copied here: "Unfortunately, we are unable to provide a pre-paid SmartLabel for International orders. I contacted their Customer Service again on Februexpressing my disbelief that they sent an even worse replacement (and sent many photos of the damage), and asked for a refund because both products are unusable and garbage to me. While it was straighter for the most part, it arrived extremely scratched with paint chipped off of it in chunks, as well as being rusted. Their exact wording from the email went as follows: "We do not require that you return the item originally sent to you back to us." I received the replacement shelf on February 19 2015, and it was in even worse shape than the first shelf. They also indicated in this email that I did NOT have to send back the original shelf, as I had expressed in my original email to them that I did not want to pay for shipping from Canada to the USA to send the shelf back as it would end up being very costly to me.
I contacted their Customer Service via their online form, and received a response on Februthat they received my complaint, and they will send out a replacement shelf. The 2 "SHELF:40L COOPER(1/4)" arrived fine, however the 1 "Assembly Home Multi-Function Wall Shelf" was extremely wonky (not straight at all). On January 21 2015, I purchased 3 shelves in total: 2 of the "SHELF:40L COOPER(1/4)" in Dark Grey (Model #) and 1 of the "Assembly Home Multi-Function Wall Shelf" in White (Model #). Do you think it’s ok to treat your customers like this? Ridiculous is an understatement. Really? That’s it? I give you 72 hours and not one single advisor has got back to me. Since I’ve received no refund from U.O, I contacted your online customer service twice and all I get is ‘give us 72hrs to investigate your situation’. On another note, sort out your online customer service. Sort it out Urban Outfitters, this experience has put me off ever shopping with you again. Better still, your store should just give me £100 cash and U.O can sort it out internally rather than make me wait. Why you just can’t do a transfer of £100 into my account I don’t know.
Other retailers have had no problems whatsoever refunding my account within 2 working days. It’s getting beyond a joke now and extremely frustrating for me. How an International retailer can’t manage to perform a simple refund is ridiculous. There’s certainly nothing wrong with my bank account. Supposedly it’s something to do with your I.T dept. I’ve been going back and forth with your management team at the store I returned my items at to try and get this sorted out. I returned items that costed me £100 on the 17th June and am STILL waiting for a refund. I am having problems getting a refund from you guys.
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